Transitioning a short code from an existing provider to Prompt.io is straightforward.
Prompt.io is partnered with Bandwidth.com — a publicly traded leading provider of SMS and voice services. Prompt.io and Bandwidth work together to transition short codes from an existing software platform (i.e. Mobile Commons) and message network operator (i.e. Twilio) to our fully integrated solution.
Prompt.io will introduce you to your Sr. Account Representative at Bandwidth. Bandwidth will walk you through the necessary paperwork required to transition the short code to their service. The account representative at Bandwidth will need the following information to facilitate a transfer:
- A receipt and documentation of short code lease
- A copy of original short code brief sent to the carriers
After a contract with Bandwidth has been negotiated and signed, Bandwidth will use the information supplied to reach out the various carriers (ATT, TMobile, Sprint, Verizon, etc) and get the various bits and API endpoints reconfigured for Bandwidth. Each carrier operates independently. Note that a full carrier migration can take up to 4 weeks.
Prompt.io / Bandwidth short codes can be configured to operate at very high throughput. Typically, Bandwidth processes at 300 segments / second. Faster rates of 500 segments / second are possible at additional price. And, for very large lists with time sensitive delivery, even faster rates can be obtained with additional costs, effort, and carrier support.
- 300-500 segments / second
- 18,000 - 30,000 segments / minute
- 1,080,000 - 1,800,000 segments / hour
Note that a segment is 160 characters in length. Also, a message that includes UNICODE characters such as foreign language characters and/or Emoji will require special encoding that results in an 80 character segment length.
Outbound messages can all be "field merged" and personalized on a per-contact basis with no performance penalty.
Messages are sent on a dedicated pipe to the carriers. Some other providers use "shared pipes" whereby your messages are queued alongside all other outbound traffic. Bandwidth is the industry leader in high-throughput, high deliverability messaging.
Customers will secure and fund an account directly with Bandwidth. All messaging fees will be charged directly to the Bandwidth account.
Bandwidth will supply a price list for short-code messaging for use with the Prompt.io platform highly competitive with other vendors.
Prompt.io is fully MMS compatible. MMS on Bandwidth is slated to support up to 3.75mb files. Prompt.io uses "best delivery possible" algorithms to determine if the MMS can be delivered natively to the handset or if a link must be supplied in lieu of the MMS. Every carrier has different file size thresholds for MMS delivery.