Broadcast Metrics

Prompt.io offers a real-time dashboard and metrics funnel view of your broadcast. This function is only available to Admins.

Navigate Home→Broadcasts

Use the three dot icon on the right of the list entry and "View Metrics"

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Stats will update approximately every 30 seconds on these metrics pages.

View Metrics

This is a near real-time dashboard of the performance and status of your broadcast.

Funnel

Select a category and the contacts matching that criteria will be filtered below.

Delivery Statuses

In Send Queue (not pictured above) Messages that have not yet been sent by a staff member and are waiting in the Send Queue.

Delivered Messages that were delivered to a contact

Delivery Pending Messages that have been sent by a staff member but have not yet been delivered

Errors Messages where delivery was attempted but an error occurred (typically not a mobile number, etc)

Engagement Statuses

Replied A contact that replied to your broadcast

Conversed A contact replied to your broadcast AND a staff member followed up with a response. In other words, a conversation resulted from your broadcast message.

No Reponse The contact never replied

Opt Out The contact replied with a carrier keyword like STOP.

Tags Added

The fourth column counts tags that have been added to a contact as a result of a Broadcast message. In these cases, any new tags that are applied to a contact are incremented. Note that Macros actions that add tags will cause these stats to increment.

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The "Tags Added" functionality is a replacement for "Resolutions" as they were previously implemented. This replacement shipped October 27, 2020. Coming soon: the ability to click on a new tag applied and filter the broadcast contacts.

Examining a Contact

Select any contact record. The right side bar will expand and show you the conversational view and any associated data for that contact.

There are three tabs here:

Conversation will show the full history for this contact

Information displays data about the tags, lists, and such associated with the contact

Data Fields will display any associated key-value data as imported to this contact

Click the three dot icon in the upper right to expose options for this contact that include the ability to open a new conversational window for this contact so that you can reply.

Exporting Metrics

The metrics can be exported to a CSV. Select a funnel category and click the "Export" button at the top right.