Adding Team Members

You can add team members to a broadcast after the broadcast has started. This is often necessary if you invite new team members to your organization AFTER a broadcast has been started. By default, only team members that exist in the org when the broadcast is created will have replies to that broadcast routed to their inbox.

Adding Team Members

From Spark, navigate to Menu → Settings and then switch to Full Suite

Go to Automations → Contact Actions

Select the contact action

Click on the P2P Stats tab

Add the team member

Once a broadcast has started new replies will be routed to the newly added team members.

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Replies that are already in the inbox will not automatically be copied over and appear in the inbox for the newly added team member.

Copying Inbox

From Spark, Navigate to Menu → Settings and then switch the Full Suite

Go to Agent Tools → Agent Status Here, you can see that Melissa, a newly added team member, has 0 inbox items.

To import another member's inbox, click on the ... next to one of the other team members — say Sheina — and select Copy Inbox

Now, select the new team member and hit the Import Inbox button. All inbox entries for Sheina will be copied to Melissa.